Department of Management, Marketing & Information Systems
School of Business Administration
MANAGING THE SYSTEM OF HIGHER EDUCATION: THE CASE FOR COLLABORATION
The systems view of quality postulates that product or service quality comes as the result of interactions between various components that comprise a production process. Thus, to be effective, any quality improvement initiative should address the needs of the system as a whole. It must balance the needs of the different functional areas in the organization as no single area operates in a vacuum. All areas are interrelated and interdependent.